Welcome to the NeonGeniusATL.com FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions about our neon sign products and services. If you have a question that isn’t covered here, feel free to contact our customer service team for further assistance.
1. What is a neon sign?
A neon sign is a type of illuminated sign that uses glass tubes filled with neon gas to create a vibrant and colorful glow. The gas emits light when an electrical current passes through it, resulting in eye-catching signage often used for businesses, events, and decorative purposes.
2. Can I customize my own design for a neon sign?
Absolutely! At NeonGenius, we specialize in creating custom neon signs tailored to your specific vision. Whether it’s a logo, text, or unique design, our team of artisans can bring your ideas to life.
3. How long does it take to create and deliver a custom neon sign?
Our production time for custom neon signs typically ranges from 3 to 5 business days, depending on the complexity of the design. Once the sign is ready, ground shipping takes approximately [Z] business days for delivery within the contiguous United States.
4. Are neon signs safe for indoor use?
Yes, neon signs are safe for indoor use. They generate minimal heat and are designed to be safe for extended use. However, it’s important to follow installation and maintenance guidelines to ensure their longevity and safe operation.
5. How do I install my neon sign?
We provide detailed installation instructions with each neon sign. Generally, neon signs can be mounted on walls, hung from ceilings, or displayed in various creative ways. If you’re unsure, we recommend consulting a professional for installation.
6. Can neon signs be used outdoors?
Yes, neon signs can be used outdoors, but it’s important to choose signs designed for outdoor use, as they are more weather-resistant. Outdoor neon signs are built with protective casings and materials to withstand elements like rain, wind, and sun exposure.
7. What if my neon sign arrives damaged?
While we take great care in packaging and shipping our products, accidents can happen during transit. If your neon sign arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue and arrange for a replacement if necessary.
8. Can I return or exchange a custom neon sign?
Since our neon signs are customized to your specifications, we generally do not accept returns or exchanges unless the product is damaged or defective. Please review your design and specifications carefully before placing an order.
9. What colors can I choose for my neon sign?
We offer a wide range of neon colors to choose from, including classic shades like red, blue, green, and pink, as well as more unique colors. Contact us for more information about available color options.
10. Can I get a neon sign for my business logo?
Absolutely! We specialize in creating neon signs based on business logos. Simply provide us with the logo design, and we’ll work with you to create a stunning illuminated version that captures your brand identity.
Have more questions? Feel free to reach out to our customer service team at info@neongeniusatl.com. We’re here to help you bring your neon sign dreams to life!