NeonGenius Ground Shipping Policy
Welcome to NeonGenius! We’re thrilled to have you as a customer. This Ground Shipping Policy outlines the details of our shipping services through UPS and FedEx for delivering your stunning neon sign creations. Please take a moment to review this policy to understand our shipping process.
1. Shipping Carriers
We primarily utilize UPS (United Parcel Service) and FedEx (Federal Express) as our trusted shipping partners for ground shipping services. These carriers are known for their reliable and efficient delivery services.
2. Shipping Areas
2.1 Our ground shipping services are available within the contiguous United States. We currently do not offer international shipping or shipping to Alaska, Hawaii, or U.S. territories.
2.2 For customers located in Atlanta, GA, we may offer local pickup options. Please contact our customer service team for more information on local pickup availability.
3. Processing Time
3.1 Once your order is placed and payment is confirmed, our team will start the production process for your neon sign. Processing times may vary based on the complexity of the design and the current order volume.
3.2 Please allow up to [X] business days for the production of your neon sign before it is ready for shipping.
4. Shipping Time
4.1 Once your neon sign is ready for shipping, it will be handed over to our selected carrier, either UPS or FedEx.
4.2 Ground shipping typically takes between 1 to 5 business days, depending on the destination. This timeframe may vary based on the shipping address and carrier services.
5. Tracking and Notifications
5.1 Once your neon sign has been shipped, you will receive a shipping confirmation email containing tracking information.
5.2 You can use the provided tracking number to monitor the progress of your shipment on the respective UPS or FedEx website.
6. Shipping Costs
6.1 Shipping costs are calculated based on the dimensions, weight, and destination of the package.
6.2 Shipping costs will be displayed during the checkout process before you complete your purchase.
7. Address Accuracy
7.1 It is your responsibility to provide accurate and complete shipping information during the checkout process. Incorrect or incomplete addresses may result in delivery delays or additional fees.
7.2 If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible. Additional charges may apply for address changes after the order has been processed.
8. Delivery
8.1 Ground shipping packages will be delivered to the address provided during the checkout process.
8.2 Please ensure that someone is available at the delivery address to receive and sign for the package during the estimated delivery window.
9. Shipping Delays
9.1 While we strive to meet our processing and shipping estimates, occasionally unforeseen delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or production issues.
9.2 If you experience a significant shipping delay, please reach out to our customer service team for assistance.
If you have any questions or concerns about our Ground Shipping Policy, please don’t hesitate to contact us at [email address]. We’re committed to ensuring a smooth and efficient shipping experience for all our valued customers.